LearnWise AI

Benefits 

• Discounted licensing through Jisc 
• Support included free of charge 
• Discounted pilot option available 
• Specific consideration for FE licensing

Important dates:

Agreement start: 1 March 2025

Agreement end: 29 Feb 2028

Invoice date: annually three months in advance of the anniversary of the licence start date.

Licence Type 

Site  

Commitment Period

Institutions may participate in the Agreement at any time during the agreement period, and are bound by its Terms and Conditions, including payments, until the end of the institutions three year licence subscription.

Eligible Institutions 

Higher and Further Education and Research Councils in the United Kingdom, and to Universities and Colleges of Further Education in the Republic of Ireland.   Other organisations supporting education, including research bodies and the public sector, may ask to participate in the Agreement. Chest will liaise with the Supplier about any such requests. 

Background Information 

Jisc collaborated with Learnwise, to run a successful pilot, with 15 colleges and universities participating from October to December 2024.  Further information can be found here: Announcing the launch of the LearnWise AI assistant pilot on ExploreAI - Artificial intelligence

Supplier Details 

Learnwise Software International BV, Kraanspoor 50, 1033 SE, Amsterdam, Company number: 90064011 

Product Description 

• LearnWise AI: The AI-Powered Support Platform

  • LearnWise AI enhances student support with 24/7, multilingual assistance, integrating seamlessly across VLE, student portals, Enterprise Content Management, IT systems, and help desks to streamline operations and improve student engagement.

Key Features 

• AI-Powered Student Assistance – Provides instant answers to academic, administrative, and IT queries while escalating complex issues to human support when needed using up-to-date, cited institutional resources.
• Seamless VLE & Portal Integration – LearnWise integrates with platforms used by educational institutions globally: more notably, across Moodle, Canvas, Blackboard, Microsoft Teams, Google Classroom, MyDay, CampusM, Sharepoint, and other platforms to deliver personalised, context-aware support.
• Automated Support Workflows – Smart routing connects students with the right department, reducing support tickets by 30%+ and improving response times whilst integrating with systems for escalation and ticket routing, including: TopDesk, ServiceNOW, SalesForce, FreshDesk, HubSpot, and many more.
• Study Mode & Academic Assistance – Enables students to gain insights like "when is my next assignment" and engage with course materials to generate flashcards, multiple choice quizzes, role-plays and test their knowledge in other ways within their VLE.
• Real-Time Insights & Analytics – Tracks student queries, identifies common challenges, and helps institutions continuously optimise resources.

Trials 

Paid pilots are an option listed under Products and pricing. For information on short term testing trials, please contact hi@learnwise.ai

Description of service offerings 

• Annual software licensing, hosting, and AI system management for institution-wide AI-powered student support
• Unlimited channels for AI assistant deployment, including VLE, websites, student portals, and mobile apps
• Unlimited users, ensuring accessibility across the entire institution
• White-glove use case consultancy, providing tailored AI implementation support
• Access to all available integrations, including third-party LTI tools, ticketing systems, and VLE platforms, with additional LTI implementation support available
• Unlimited AI assistants and placements, allowing institutions to scale support seamlessly
• Premium support consultancy, including bi-weekly updates, expansion planning, and status meetings with dedicated agents
• Emergency support available for critical issues
• Bi-semester institutional impact reports, providing mid-semester and end-of-project insights on AI-driven student engagement and support outcomes

Product Documentation 

You can access Learnwise documentation at https://help.learnwise.ai/  

Technical Support 

Tech support contact details: contact Learnwise at support@learnwise.ai 
All training on the admin dashboard functionality when using LearnWise AI is delivered personally by the Learnwise implementation team. 

System releases, new versions and functionality 

You can access our Roadmap, Changelog & customer requests to learn more about all product updates and planning.

LearnWise AI 

Click the video below from LearnWise that will cover some of the various product benefits:

JISC AI Pilot

The Jisc AI pilot with LearnWise was a collaborative initiative involving 15 UK education institutions, aimed at testing how AI-powered chatbots could enhance student and staff support. Running from August to December 2024, the pilot allowed institutions to deploy LearnWise assistants across various platforms, like their VLEs and websites, to provide 24/7, contextual responses based on their own resources. The project focused on improving access to support services, reducing staff workload, and exploring readiness for generative AI adoption. Feedback highlighted strong student engagement, ease of setup, and valuable insights into institutional support gaps.

You can read more about the Pilot here.

The end of pilot report is also available here.

Whitepapers 

You can read more around LearnWise in the following whitepapers:

• LearnWise - Info Sheet Global
• What Makes Learnwise Unique?

Book a Demo

If you'd like to book a demonstration for your institution, you can do so here.