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Analyse data, discover patterns, identify themes, glean insight and draw meaningful conclusions.
Agreement Start: 1 July 2022
Agreement End: 30 June 2027
Subsequent invoice date: annually three months in advance of the anniversary of licence start date
Site Licence
Institutions will be committed to the licence for a three or five year period.
You can test the latest version of NVivo with a free trial. This is fully functional software that can be used for a 14 day period. Download it from the Lumivero website.
Higher and Further Education, Research Councils, Associated Sites, Charities in the United Kingdom and Third Level Institutions in Ireland
This Agreement has been negotiated by Chest in response to a need within the Education community. It is now in it's fourth five-year term
Licensor: Lumivero, 1331 17th Street, Suite 404, Denver, CO 80202
Lumivero is the new name for the strategic partnership that saw the combination of QSR International, Palisade and Addinsoft in October 2022. More information on this can be viewed here.
NVivo is Lumivero’s qualitative and mixed‑methods data analysis software, widely used across education and research institutions. It enables users to organise, code, analyse, and visualise data from a wide range of sources including text, audio, video, surveys, and social media within a single research environment. Since 2023, Lumivero has standardised its desktop offering around NVivo Plus.
NVivo Plus is the licence tier for NVivo 14 and NVivo 15.
It includes:
NVivo Plus represents the consolidation of all previous Pro and Plus functionality into a single, comprehensive offering.
The NVivo AI Assistant is not included as part of the standard NVivo Plus licence via Chest.
NVivo 15 is the latest major release and builds on earlier developments in collaboration and workflow efficiency.
Key features:
The focus of NVivo 15 is to improve research efficiency, collaboration, and analytical depth, while maintaining researcher control over interpretation and outputs.
NVivo 14 introduced several important changes:
NVivo 14 established the foundation for the collaborative and cloud-enabled workflows that are further developed in NVivo 15.
To access NVivo 14 or NVivo 15 NVivo Pro users must upgrade to NVivo Plus. NVivo 12 users must complete Lumivero’s compliance declaration (where not already done), and upgrade to NVivo Plus where applicable. While existing Pro users may continue to use older versions where licensed, they will not receive new features or enhancements, access to current collaboration capabilities, or ongoing product development.
You can test the latest version of NVivo with a free trial. This is fully functional software that can be used for a 14 day period. Download it from the Lumivero website.
Lumivero can put organisations in touch with an expert team of trainers and consultants to help users get the most out of their Lumivero software. A range of services can be provided, from one-on-one consulting to group workshops on site. These services are not included in the Chest agreement and are provided for an additional fee. Contact Lumivero directly via for further information and pricing.
Support will be provided by Lumivero via a single named contact and two named deputies for each product licensed. Lumivero support can be contacted at:
Contact Lumivero Support regarding a technical issue
From time to time, Lumivero will release service packs for its software to address issues or provide minor enhancements. These service packs are available free of charge to all NVivo users, and can be downloaded from the Lumivero website.
Major Software Releases
An important benefit of the Chest Agreement is that you receive free major software upgrades at the time they are released. So while your NVivo Agreement is current for example, you'll receive every major version of NVivo that is released
NVivo is developed for use on Windows and Mac operating systems.
Licence keys will be sent to the named Admin Contact at the Licensed Site by Lumivero after the completed order form has been submitted, processed and forwarded to Lumivero, or your nominated reseller.
In following years Lumivero will send licence keys to the named contact within 2 weeks of the anniversary date of the licence. If you have not received your licence keys within this time, please contact Chest Help or your dedicated Account Director at Lumivero Simon Taylor, at staylor@lumivero.com 01925 358101
If for any reason any of the contacts as detailed on the Lumivero NVivo Chest Agreement Order Form change, please inform Chest Help.
Lumivero offer a range of self-paced learning videos that are used as part of their 'Getting Started with NVivo' training course. Given this training is sold on request, we've been requested not to put the link up on these webpages, but Lumivero are happy for us to share it with anyone who asks for it. So if you want to see them for yourselves, please email help@chest.ac.uk
Universities must ensure that it is only sent to staff members and/or students who request it directly, and that it’s not for sending on to others, nor can the link be published anywhere.
Click on the below image to see NVivo's latest brochure
Price Banding for Lumivero NVivo as determined by Chest and Lumivero using institution banding by sector, and by combined academic staff and student FTE count as in this table.
HE and Irish sites have been placed in bands, you can find your band effective July 2023 here - Site Banding. Other sites, or sites requiring the old banding list, should contact Chest help.
Banding Model Change
For the period 1 July 2022 to 30 June 2023, any renewing institution may renew on the same band as their previous licence.
However, from 1 July 2023 onwards, sites whose licences come to an end (i.e. after three or five years) must renew on the correct band for their latest HESA-based FTE numbers. The banding via the above link is the latest figures. This information will be updated annually.
The institution will then remain on that price band for the term of their licence (three or five years) unless their combined FTE figure changes sufficiently that they would move by two bands or more, either up or down.
So for example, as of May 2023 a university has a current combined FTE count of 6400. On renewal in July 2023 they would renew as a band B site. However, in May 2024 that university merges with another university, taking their FTE to 9400. That is only one band different, so they would stay as a 'B' until the end of their full term. If they then opened a new faculty in May 2025, adding another 800 FTE, that'd take them to 10200 FTE, so they would have to move from Band 'B' to Band 'D' on their next licence anniversary. Any questions about this please contact Chest Help.
| Sector | Band | FTE Count |
| HE Institutions in the UK | A | Up to 5,000 |
| B | 5,001 - 6,500 | |
| C | 6,501 - 10,000 | |
| D | 10,001 - 18,000 | |
| E | 18,001 or more | |
| FE Institutions in UK | F | Up to 2,999 |
| G | 3,000 - 6,499 | |
| H | 6,500 - 9,999 | |
| I | 10,000 or more | |
| Institutions in the Republic of Ireland | J | Up to 3,000 |
| K | 3,001 - 6,500 | |
| L | 6,501 - 10,000 | |
| M | 10,001 - 18,000 | |
| N | 18,001 or more | |
| Not-for-profit organisations | P | Up to 2,999 |
| Q | 3,000 - 6,499 | |
| R | 6,500 - 9,999 | |
| S | 10,000 or more |
Licensor: Lumivero, 1331 17th Street, Suite 404, Denver, CO 80202.
The Chest Order, together with the Licence Terms and Conditions, and any exceptions listed below, create a legally binding contract between your institution, organisation or company and the Licensor. Therefore please read the terms and conditions carefully and only submit a Chest Order if its terms and conditions are acceptable to your institution, organisation or company and you have the authority to make the financial commitment shown.
This Site licence is subject to the terms and conditions for the Standard Chest Licence for Software (June 2011). There are some specific rules that apply to the use of Software outside the territory of the United Kingdom and the Republic of Ireland which are detailed at the bottom of this page.
Copying of the Software is allowed in accordance with the terms and conditions for the Standard Chest Licence for Software.
Jisc will invoice Licensed Institutions for the initial fee on receipt of a completed order. Sites will then be invoiced annually three months in advance of the anniversary of their licence start date until the end of their chosen Commitment Period.
You are advised that because of the requirement for Jisc to collect monies due before the anniversary date two charges may initially fall into one academic accounting year.
Chest is an Enterprise of Jisc. All Purchase orders must be made out to Jisc Services Ltd, 4 Portwall Lane, Bristol, BS1 6NB to cover all charges plus VAT.
All terms contained in a PO are expressly rejected and do not form part of the Licence or vary the Licence terms in any way.
Payments are due within thirty days of invoice date; recipients of late payments are entitled to interest in accordance with UK statutory provisions.
At the end of the Period of Agreement, if there is no new Agreement between Lumivero and Chest or a new Agreement directly between the Licensed Site and Lumivero, then Licensed Sites are required to remove all copies of Lumivero Products from their systems - including personal machines which have been loaded with a copy of the software - at the expiry of their Licence (Commitment) Period.
The product(s) may be used by any Authorised User of the Licensee for Educational Purposes which includes the administration and management of the licensee’s educational and research operations. These permissions are described in the terms and conditions for the Standard Chest Licence for Software.
| Students | Yes |
| Academic Staff | Yes |
| Non-Academic Staff | Yes |
| Administration and management | Yes |
| Staff home use rights | Yes |
| Student home use rights | Yes |
| Installation on Hosted Server | Yes |
Only site licences are available under this agreement. If you would like to purchase a personal licence for NVivo then we recommend that you refer to the Lumivero website or contact Lumivero directly via email at staylor@lumivero.com
The use of Software outside the territory of the United Kingdom and the Republic of Ireland (the Territory) by your Authorised Users temporarily working outside the Territory is allowed provided the Software is only installed on the Authorised Users’ personally-owned computers or on computers provided to them by you. Your Authorised Users are responsible for preventing third-party use whilst they are outside the Territory and for ensuring that Software is not loaded onto any other machine whilst they are outside the Territory. They must also still conform to the terms, conditions and restrictions on use stipulated in this Licence Agreement.
Staff and students at legal entities that are 100% owned by you, including overseas locations (that is, outside the Territory), must be included in the total of your staff and student FTE count when determining your charge band (see the first table displayed at 5 above). Where a legal entity that is 100% owned by you, and is included in the total of your staff and student FTE count when determining your charge band, and is outside the Territory (that is, outside the UK and the Republic of Ireland), then the nation state where that legal entity is located shall be included in the definition of “the Territory”.
The Licensor and you both acknowledge that Authorised Users making use of Software outside the Territory may do so for a period of up to three months. Use of Software outside the Territory for any longer period is not allowed, save but by specific written authorisation from the Supplier*. Such authorisation may be by letter, fax, email or similar method of electronic communication and shall be communicated to an applicant Authorised User by the Licensor direct. Jisc shall be sent a copy of the relevant authorising communication by the Licensor.
*This applies to Authorised Users travelling overseas for periods of longer than three months. Where the user is permanently based overseas and not part of any of the above categories, they will require a separate licence. Contact help@chest.ac.uk for further information or clarification.
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