NVivo Transcription

Benefits

• Discounted pricing for the academic community
• Tiered pricing based on amount of hours purchased
• Hours purchased valid for one year from point of purchase

Important dates

Agreement Start: 1 July 2022

Agreement End: 30 June 2027

Subsequent invoice date: Annual licences

Licence Type

Purchase hours, valid for twelve months.

Commitment Period

Hours last for one year from purchase.

Trial

Eligible Institutions

Higher and Further Education, Research Councils, Associated Sites, Charities in the United Kingdom and Third Level Institutions in Ireland.

Background Information

This Agreement has been negotiated by Chest in response to a need within the Education community.

Supplier Details

Licensor: Lumivero, 1331 17th Street, Suite 404, Denver, CO 80202.

Product Description

60% of NVivo users are spending hours manually completing their own transcription, taking vital time away from data analysis and core research. Others may enlist the help of a research assistant which can be an overwhelming, time-consuming and expensive task.

The answer is NVivo Transcription.

NVivo Transcription is a simple, cost-effective solution that offers the latest in automation technology to provide verbatim transcription.

Simply upload your audio files to the online platform and let NVivo Transcription do the rest:

• Expect up to 90% accuracy with good quality audio
• Files are transcribed in a time-span of half the length of the audio
• Easily make any amendments and tag speakers using a specialised editor
• Directly import transcribed files into NVivo 12 or export and use with other programs, including earlier versions of NVivo
• Data is encrypted when uploading and when stored in the online platform

Find out more about NVivo Transcription here.

Some more information about Transcription

Q: An institution places their order, receives the licence codes, what happens then?  How do the licences get allocated to the students, how do the students access the licences? 
A: Transcription is activated purely on email address so Lumivero need the email address of the people signing up for it
(NB: this information relates to licences ordered before July 2022)

Q: What happens to their licence if a student has an annual licence, then leaves the institution?  Can they be re-allocated? 
A: Transcription seats can’t be reallocated, and this is unlikely to change. There’s nothing technical to stop the University using a kind of ‘generic’ login (like a department email address) and giving that to multiple people.  However, that would technically be in breach of their contract, but it would also leave the University exposed to a potential data breach since User B logging on would also be able to see User A’s data at that point. So Lumivero will only accept real email addresses. 
(NB: this information relates to licences ordered before July 2022)

Q: What are the cost advantages of the ‘per-user’ model over the 'per-hour' model?
A: If the user uses more than 22 hours of Transcription over the course of the year, a per-user model will be the cheaper way to go.
(NB: this information relates to licences ordered before July 2022)

Q: Can Transcription be used without an NVivo licence?
A: Yes.  Transcription can stand alone completely from NVivo if wanted. Lumivero are more than happy for people to use Transcription for things other than NVivo analysis. There’s a burning need for Transcription in all kinds of areas – not just Qualitative Analysis. Transcription can be accessed and used directly from the website or can be accessed via the integration within NVivo. The integration within NVivo imports the transcription in directly into NVivo already laid out in a format suitable for qualitative analysis. 

Q:  What's the situation re. the hosting?
A:  The hosting is provided via Microsoft Azure with servers in the Netherlands and backup servers in Ireland so all EEA and all GDPR compliant.

Q: How many hours should I buy per user?
A: On the previous licensing model, Lumivero offered unlimited per user licences.  This has now changed to a 'no. of hours' purchasing model.  That can make it quite hard to know how many hours to buy, we put the question to Lumivero.  Their response was as follows: "Over a wide range of users we're seeing an average of about 10 to 11 hours per user per project, but the individual variance can be really high; also one user may complete four projects over the course of a year so you could be looking at a lot more.  We'd recommend asking potential users to estimate how much transcription they may need and then purchasing accordingly.  What's more, in our experience, they always need a bit more than they think."
To that we'd add: you can always top-up at a later date if you don't order enough hours.

Trials

Product Documentation

The Supplier shall grant Licensees access to all product and user documentation that is normally made available to its other customers and are included in the licence fee.

Training and Training Materials

Authorised Users will have access to the NVivo Education Centre.

Technical Support

Support (Help Desk) is available Monday to Friday from 6am to 5pm Melbourne, Australia, time. In normal circumstances response to email will be within 24 working hours.

• by phone in the UK: +44(0) 1925 358100
• by email: support@lumivero.com

Supplier Web Address

www.lumivero.com

System releases, new versions and functionality

The Supplier shall grant Licensees access to all training materials that are normally made available to its other customers and are included in the licence fee.

Platforms

NVivo Transcription is developed for use on PCs.

Method of delivery of product

The Admin Contact will be provided with the necessary codes to allow the users to create their accounts.  This usually takes 1-2 days.

Find out about the new NVivo, Collaboration Cloud and Transcription

Click on the below image to see NVivo's latest brochure

Security and Privacy Issues

Data encryption in transit

• All data from NVivo services is encrypted in transit over public networks using SSL /TLS to protect your data from unauthorised disclosure or modification

Data encryption at rest

• The Microsoft Azure cloud platform is used to store application data. Or files uploaded or encrypted at risk using Azure’s Storage Service Encryption. This encryption helps Lumivero to protect your data to meet their security and compliance commitments as detailed in their terms and conditions.

Does Lumivero keep a copy of my data?

• All customers are in control of their own data and can decide to delete it from the service at any time they choose. After deletion, backups are retained for a limited period, which are then also permanently deleted in accordance with their backup retention policy (typically within 30 to 90 days).

Access to files

• An owner will have access to the files uploaded and transcribed using NVivo Transcription. The audio uploaded is not accessed by a third party service provider or any Lumivero staff member for any purposes other than providing the transcription software or any support assistance in connection therewith. For more information on our commitment to data protection and privacy please refer to our privacy policy and section 15 of our terms and conditions, as well as the data processing teams contained therein.

Region data is sored

• Uses Microsoft Azure public cloud hosted in the EU this is fully GDPR and HIPAA compliant

Allocating Licences in NVivo Transcription

The license has been assigned to you using your Licence Admin email address. If you log into the MyNVivo portal using that email address and whatever password you setup for it then you can move the Transcription subscription on to the end-user. Instructions for that can be found here: Multi-user licenses

If you don’t see the subscription showing up then if you click the little person icon in the top right of the screen then you should find that you’ve got more than one account listed in the system. Depending upon how many are set up against you click through them and find the one that’s got the Transcription license against it and then the instructions above can be followed.